1. Introduction
This Privacy Policy explains how Troobondr (“we”, “us”, “our”) collects, uses, discloses and protects your personal data when you use our website and mobile applications (“the Service”). We are committed to protecting your privacy in accordance with the Digital Personal Data Protection Act, 2023 (“DPDP Act”) and its Rules, and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.
By using the Service, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use the Service.
2. Information We Collect
Information you provide directly - Account details: name, phone number, email address and password. - Profile information: photos, bio, preferences and interests. - Verification data: government-ID documents (via DigiLocker) and selfie/liveness checks. - Communications: messages and files exchanged on the platform (protected by encryption). - Payment information (processed securely by payment partners; card details are never stored by us).
Information collected automatically - Device information (model, OS, app version) and IP address. - Usage data: how you interact with the Service. - Approximate location (permission-based; exact location is never shared with other members).
We do not collect more information than is necessary to provide the Service.
3. How We Use Your Information
- To create and manage your account and verify your identity.
- To connect you with compatible members and deliver matches.
- To secure, maintain and improve the Service.
- To prevent fraud, abuse and violations of our Community Guidelines.
- To comply with legal obligations and cooperate with law enforcement.
- (With your consent) to send relevant communications you have opted into.
4. Legal Basis & Consent
Under the DPDP Act, we process personal data on the grounds of:
- Consent — you consent before we process your data for specified purposes.
- Legal obligation — where processing is required by law (e.g., IT Rules, 2021 takedown obligations).
- Public interest / fulfilment of duties — where required for the performance of tasks in the public interest.
You may withdraw consent at any time. Withdrawal does not affect the lawfulness of processing based on consent before its withdrawal.
5. Sharing & Disclosure
We never sell your personal data. We may share it only:
- With service providers and partners who help run the Service (e.g., cloud infrastructure, payment processors, DigiLocker verification) — under strict data-processing agreements.
- With law enforcement, regulators or courts — where required by law or to protect rights and safety.
- With successors in case of a merger, acquisition or business transfer.
- With your consent, in any other scenario.
6. Data Retention
We retain personal data only as long as necessary to provide the Service or as required by law. When you delete your account, your data is deleted or anonymised within a reasonable period, except where we are legally required to retain certain records.
7. Data Transfers & Storage
Your data is stored on secure servers in India (your data does not leave India except where a permitted cross-border transfer is required for a specific service feature, in which case separate consent is obtained as required under the DPDP Rules).
8. Data Security
We implement appropriate technical and organisational measures, including encryption in transit, access controls, and continuous monitoring, to protect your data against unlawful processing, loss and damage. No method of transmission or storage is 100% secure, but we work hard to protect your information.
9. Your Rights Under the DPDP Act
You have the right to:
- Access information about your personal data and how it is processed.
- Correct inaccurate or incomplete personal data.
- Erase / delete your personal data (withdrawal of consent).
- Nominate a person to exercise rights on your behalf in case of death or incapacity.
- Grievance redressal through our readily identifiable Grievance Officer.
To exercise these rights, email grievance@troobondr.com. We respond to complaints within the timelines required by law.
10. Children's Privacy
Troobondr is strictly for users aged 18 and above. We do not knowingly collect data from minors. If you believe a minor has provided us personal data, contact us immediately and we will delete it.
11. Cookies
We use cookies and similar technologies for functionality, security and analytics. See our Cookie Policy for details.
12. Grievance Officer
Our Grievance Officer is available for all privacy and data-protection complaints:
Name: [To be published]
Email: grievance@troobondr.com
We acknowledge complaints within 24 hours and aim to resolve them within 15 days.
13. Policy Updates
We may update this policy from time to time. Material changes will be communicated through the app or by email. Continued use of the Service after changes constitutes acceptance of the updated policy.
14. Contact Us
Questions about this policy? Contact us via our contact page or email support@troobondr.com.
Last updated: 19 September 2026